Help & Support

On this page you can find information to help you use RM Books. Click the links below to find more information, or see Online support.

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Admin Admin

Managing student accounts

Adding a student manually

From your Manage menu choose Students, and click Add student.

You add a single student by filling in the online form. All student accounts need a Username, Password and Year group.

Click Save to add the new user.


Adding students by CSV upload

To add multiple students you can upload the information in a CSV file.

5 CSV Upload

From your Manage menu choose Students, and click Bulk upload (CSV file).

Download the CSV templates by clicking Students template, and follow the formatting when you create your CSV file (make sure you delete the row of dummy data).

It's best to take user data from a suitable report from your school's Management Information System (MIS).

  • Usernames can't contain spaces or special characters except hyphens.
  • Passwords must be 8-35 characters, with at least one lower- and one upper-case letter and either a number or special character.

Save the file - it must be in CSV format - with a suitable name.

  • Click Browse, find your CSV file and double-click it.
  • Tick the box if your file has headers in the first row.
  • Click Next.
  • Make sure all the headings match and then click Import

11 Match Headings


  • The feedback screen tells you whether your import was successful. If any imports failed, the error details are shown in red. Check and fix the affected rows in the CSV file and then re-import your file.


Bulk-updating student accounts

If you need to change account details for multiple students, make the changes in the CSV file and re-import


Checking and editing student accounts

To edit or check user's account details, click Manage and select Students

You can list by A-Z or search by typing in all or part of the name. There is also the option to search by year or class.

When you have found the student, double-click their name. You will see their details, books allocated to them, books borrowed, and associated groups.

Change any data as required and click Save changes..

To delete a user, tick the box next to their name in the list and click Delete students at the bottom-left of the page.