Help & Support

On this page you can find information to help you use RM Books. Click the links below to find more information, or see Online support.

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How the offline apps work

Read more about the new offline apps >>

The offline apps are designed to provide offline reading on devices a user owns or has on-loan for a long time period.

Users can read offline via the apps on up to three different devices that they've registered to their account by downloading the app and entering their credentials. This limit is enough to cover, for example, an Android tablet that the school has loaned a student for the two years of her course, her own iPad at home, and her SmartPhone. This limit exists to protect publishers' content; to prevent a single user account's ebooks being read offline by different people. (Instead, multiple ebooks may be allocated out to groups of students in one go using RM Books' Allocate > Groups functionality for concurrent reading of the same title, or by Allocating copies of books into the school elibrary for students to take turns to borrow and read.)

The first time you use the offline apps you need to login with your RM Books account to register that device as one of your three devices. You need to do that when you're still online so your login credentials can be verified. Standalone RM Books users login using your username@schoolshortname, just like you do online. RM Unify and Glow users login using your username@scope you've been given by your RM Unify administrator or your username@glow from your Glow administrator, and click the corresponding button "RM Unify" button.

Once the device has been successfully registered to your RM Books user account, when you open the app online you'll thumbnails of book covers that correspond to those books in RM Book > My Books for your user. When you click the book it is DRM protected then downloaded in full to the device. Some longer books and books with lots of pictures may be quite large in size and take a while to download. Once downloaded, that book is available to read offline until its loan or allocation period expires or its loan is cancelled by a teacher.

 

For the best reading experience for RM Books, please use the online reader available by logging in to RM Books website and opening one of the books in My Books.

 

Changes to the offline apps - end of Feb 2015

First versions of the new offline apps supporting Book Note annotations have now been submitted to the app stores and will be available shortly. During the April 2015, a further version of these new apps will be released. The older apps will be withdrawn.

Throughout the transition you'll always be able to read books online via the online viewer - just login to RM Books from any modern browser > My Books > View to read. The online viewer will always provide the best reading experience and should be the way your students read ebooks at school. Please see When to use the Offline Apps for more detail on why.

 

Differences in the new offline apps

To support the new ePub3 ebook format, Books Notes annotations and quizzes, the minimum device requirements need to increase. For:

  • iOS: iOS 7 or 8; iPhone 4 onwards, iPad 2 to iPad Air, iPad mini, iPod Touch third to fifth generation 
  • Android: Ice Cream Sandwich 4.0.3 to 4.0.4, Jelly Bean 4.1.x to 4.3.x, KitKat 4.4; 800x480 minimum resolution

Users can read offline on up to three devices.

For example, you currently read on your own SmartPhone, your iPad at home, and a Android Tablet the school has provided you. You decide to upgrade to a new phone, which would be your fourth device. To read offline on your new phone, you first need to log-out of the RM Books offline app on your old phone, taking your offline devices down to two devices, before you can then login to the offline app on your new phone. 

Future versions of the offline apps will allow your readers to:

  • borrow books from the school library from within the app itself, rather than only sync My Books
  • request books they can't find in the school library from within the app itself