FAQs

On this page you can find frequently asked questions to help you use RM Books. Use the menu below to find out about RM Books.

Can't find the help you need? Visit our support centre. Online Support

About My Account About my RM Books account

I've forgotten my username/password, what should I do?

Please use the "I have forgotten my username" and "I have forgotten my password" links which appear when you click "Sign in". This should send an email to you with the details you require. Alternatively you can use the email address you signed up to the service with instead of your username if you have forgotten it. In the username field you should enter your username and the short school name you have assigned to your establishment in this format: username@shortschoolname.

We have had some problems with password reminders being blocked by some spam filters. If you believe this has happened to you please email rmbooks@rm.com and we will fix this for you.