Privacy Policy for RM Books

RM Books has created this privacy statement in order to demonstrate our firm commitment to the privacy of our customers, candidates and visitors to our site. The following discloses our information gathering and dissemination practices for this website, http://books.rm.com.

Cookies and IP addresses

We use your IP address to help diagnose problems with our server, and to administer our website. Your IP address is also used to gather broad demographic information. 

The books.rm.com website uses cookies, which are small text files on your computer. A cookie contains identifying information. The cookie is used to make the link between you and the information you have provided to the website. This allows your shopping basket to be kept separate from other users and enables us to automatically complete some of the forms when you subsequently use them. The creation of a cookie on your computer does not give the website any access to other information such as your email address.

The European Union Directive on Privacy and Electronic Communications (the "Directive"), which came into force on 31st July 2002, recognises that cookies are a "legitimate and useful tool" for many activities, including verifying the identity of web site users. The Directive makes it compulsory for websites to inform users if cookies are being used, and to provide some information on how cookies are used.

We use cookies on books.rm.com to improve your experience on the site, mainly so that we don't have to ask you for your information on every page you visit.

You can find details of our cookies policy here.

Contact information

Our site's registration form requires you to provide us with some contact information (e.g. name and email address). We sometimes use this contact information from the registration form to send you information about our company and our products and services by phone, email, fax etc. This contact information is also used to contact you when necessary. If at any time you wish to stop receiving information from RM Books please contact us and we will update our records accordingly.

This site contains links to other sites. Books.rm.com is not responsible for the privacy practices or the content of such websites.

 

 

Our site uses a form to help us manage requests. We collect contact information (like email addresses). Contact information is used to respond to enquiries, or get in touch with you when necessary.

Our online surveys ask for contact information (like email addresses). We use contact information from our surveys to send information about our company.

We run competitions and promotions on our site in which we ask for contact information (like email addresses). We use contact information from competitions and promotions to send information about our company. Contact information is also used to contact you when necessary. Any other information is shared only within the RM Group of companies.

Public forums

This site may include chat rooms, forums, message boards, and news groups. 

Please remember that any information that is disclosed in these areas becomes public information and you should exercise caution when deciding to disclose your personal information.

Security

This site has security measures in place to protect the loss, misuse and alteration of the information under our control. 

All instances of unauthorised attempted access to our site are logged and investigated. Where necessary RM Books will inform law enforcement agencies or other relevant organisations regarding misconduct.

Email

At RM Books we respect the privacy of email accounts and we store your email addresses just as securely as other information on books.rm.com. However, we may use email to keep you up to date with news about products, services and offers that we think may be are of interest to you. 

If you do not want to be kept informed in this way by email, please let us know. You can do this by ticking the relevant box where your email address is stored when you register or by choosing the unsubscribe option within the email.

Where we store your personal data

Your personal information is stored on a secure server hosted by an RM approved contractor. The server resides in the United Kingdom. RM is a global organisation, and therefore your data may be transferred to any of our operating businesses throughout the world. 

Your personal data may also be processed by staff operating outside the European Economic Area ("EEA") who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal information, you agree to RM Books transferring, storing and processing your personal information outside the European Economic Area.

Opt-out

If you would prefer to opt out of receiving communications from RM Books in the future you can:

  • Send your request using the 'Get online support' link in our Help section.
  • Send a letter clearly identifying yourself and asking that we remove you from our contact lists.

Letters should be sent to:

Privacy - RM Database Marketing
New Mill House
183 Park Drive
Milton Park
Abingdon, Oxfordshire
OX14 4SE
United Kingdom

Correct/Update

To change or modify information previously provided, you can:

  • Send your request using the 'Get online support' link in our Help section and provide the correct information.
  • Send a letter clearly identifying yourself and asking that we correct or update our database.

Letters should be sent to:

Privacy - RM Database Marketing
New Mill House
183 Park Drive
Milton Park
Abingdon, Oxfordshire
OX14 4SE
United Kingdom

Contacting the website

If you have any questions about this privacy statement, the practices of this site, or your dealings with this website, you can:

  • Send your question using the 'Get online support' link in our Help section.
  • Send your question in a letter.

Letters should be sent to:

RM Database Marketing
New Mill House
183 Park Drive
Milton Park
Abingdon, Oxfordshire
OX14 4SE
United Kingdom

In this privacy statement, all references to:

  • "RM Books" means RM Books Ltd.
  • "RM Group" means the RM plc Group of companies which includes RM Books and the other subsidiary undertakings of RM plc.